Privacy Policy — ContractorBridge

This Privacy Policy applies to ContractorBridge and its affiliated services. By using our platform, you agree to the collection and use of information as described herein.

1. Information We Collect

Information You Provide:

Agent and agency identification: name, agency name, National Producer Number (NPN), email address, phone number
Licensing and appointment data submitted during contracting
Payment and commission disbursement information
Communications you send to us (support requests, compliance inquiries)

Information Collected Automatically:

Log data: IP address, browser type, pages visited, timestamps
Device identifiers and usage analytics
Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

To process and manage agent contracting applications
To facilitate carrier appointments and wholesale benefits access
To calculate, track, and disburse commissions and overrides
To communicate platform updates, compliance alerts, and product announcements
To conduct identity verification and fraud prevention
To comply with legal obligations including CMS, state insurance department, and federal regulatory requirements
To improve our platform through aggregated, de-identified analytics

3. How We Share Your Information

ContractorBridge does not sell your personal information. We may share your information with:

Carrier Partners: To process contracting applications and appointments on your behalf
FMO/IMO Partners: As necessary to establish distribution agreements
Service Providers: Third-party vendors who assist in platform operations (hosting, payment processing, email delivery) under confidentiality agreements
Regulatory Authorities: As required by law, including CMS, state departments of insurance, and law enforcement with valid legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

4. Your Rights

Depending on your state of residence, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Opt out of non-essential marketing communications
Receive a portable copy of your data

To exercise these rights, contact: [email protected]

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including CMS record retention requirements of 10 years for Medicare-related records), resolve disputes, and enforce agreements. Commission and contracting records are retained for a minimum of 7 years.

6. Cookies & Tracking

We use cookies and similar technologies to maintain session state, prevent fraud, and analyze platform usage. You may configure your browser to reject cookies; however, some platform features may not function correctly without them. We do not use third-party advertising cookies.

7. Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, multi-factor authentication for administrative access, and regular third-party security assessments. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

8. Contact

Privacy Officer
ContractorBridge
Email: [email protected]

We will respond to privacy requests within 30 days.